NJI Media logo on wall

Twitter Customer Support Done Right

Nathan Imperiale May 20, 2011

Earlier this week I wrote about a debacle with Continental Airlines customer support. Specifically, their Twitter customer support. However, I am please to report that the partnership between United and Continental has seemingly helped turn things around.

Earlier today, I tweeted about United’s poor choice of a new ad slogan and ad placement. Ok, my commentary may have been harsher than that. Regardless, the @United customer support team was quick to respond to me with a brief explanation. This is a prime example of customer service (or crisis communications) handled well.

Let’s hope the next time I have a flight delay, I can write about a similar positive customer service experience with @United.

Next Article

Someone Please Give Us Oprah's 'Favorite Things'

In light of Oprah’s departure, the country – nay, the world – must face an ever-daunting and anxiety-producing question: Who will tell us what stuff to like? It’s true, since Ms. Winfrey debuted her first “Favorite Things” episode in 2002, the cosmos have turned to her for the kind of spiritual guidance that leads individuals to understand what kind of popcorn to enjoy or which pair of UGG boots to wear. So, in our darkest hour, we here at NJI Media request someone help us through this trying time by giving us┬ásome of Oprah’s favorite things. What follows is an […]

May 26, 2011